Privacy Policy

Last Updated: August 20, 2026

This Privacy Policy explains how Velor (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order information: products purchased, order details, transaction details, returns, refunds, and cancellations.
• Payment information: payment-related information required to process your order. Payment information may be processed securely by third-party payment providers.
• Technical information: IP address, browser type, device information, and information about how you interact with our website.
• Communications: information you provide when contacting us for customer support or other inquiries.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders.
• Arrange shipping and delivery.
• Process payments, refunds, returns, and exchanges.
• Communicate with you about your orders.
• Respond to customer-service inquiries.
• Improve our website, products, and shopping experience.
• Detect and prevent fraud, abuse, or unauthorized activity.
• Comply with applicable laws and legal requirements.
• Send promotional communications where permitted and where you have provided the appropriate consent.

3. How We Share Your Information

We may share necessary information with trusted third parties that help us operate our business, including:

• Shopify, which provides the technology used to operate our online store.
• Payment providers that process your payments.
• Shipping and delivery providers that deliver your orders.
• Suppliers and fulfillment partners when necessary to fulfill and ship your order.
• Service providers that assist with website operation, customer support, analytics, security, or other business functions.
• Government authorities or other parties when required by law or necessary to protect our legal rights.

We do not sell your personal information simply for the purpose of selling your information to third parties.

4. Shopify

Our store is hosted and powered by Shopify. Shopify may collect and process information about your use of our store in accordance with its own privacy practices.

For more information, please review Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, and improve your shopping experience.

You may be able to control or disable certain cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services and fulfill orders.
• Maintain appropriate business and transaction records.
• Resolve disputes.
• Prevent fraud or abuse.
• Comply with legal, tax, accounting, or other applicable obligations.

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law and where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your personal information is used.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe option included in the communication.

Even if you opt out of marketing communications, we may still contact you regarding necessary transactional matters, such as your order, payment, delivery, refund, or customer-service request.

11. Children's Privacy

Our Services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. International Data Transfers

Some of our service providers, including technology, payment, shipping, or fulfillment providers, may process information in countries other than your country of residence.

Where required by applicable law, we will take appropriate measures regarding such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, you can contact us at:

Store Name: Velor
Email: velor5656@gmail.com
Phone: +91 998 081 3545
Location: Yelahanka, Bengaluru, Karnataka, India